Enhance Your Access to Great Customer Engagement with Call Center Services from Ascent BPO

Today, interactive sessions with customers are sure-shot ways for business expansion and growth. You can expect tremendous growth and a good market reputation when you offer your customers an opportunity to connect with your enterprise. And, you can gain great goodwill in the market by hiring a trusted and affordable BPO company like Ascent BPO.

Let’s explore what and how call center services can help you achieve new heights of business success. For this, you can opt for any of the following services from us as per your enterprise's requirements.

Inbound Call Center Services:

We offer inbound call center services that refer to attending to customer complaints, and inquiries, and resolving their issues. In addition, such call center services are also meant to observe feedback made by the customers.

Customer Support services:

Here, our adept tele-callers attempt their best to provide the customers with the right, accurate, and in-depth responses to them. When customers call them, they patiently listen to their queries and provide them with the most suitable solution.                                                       

•  We handle customer inquiries and resolve issues.
• We provide accurate product or service information.
• We manage customer complaints and feedback.

Technical Support services:

To provide technical assistance to the end customers, Ascent BPO has appointed well-trained and fully qualified technical professionals. Popular electronics, IT, and smartphone companies have hired technical support officers from us.

• We provide troubleshooting steps for technical problems.
• We offer software and hardware assistance in a simplified manner.

Order Processing:

If you run an e-commerce company, then you really do need us to help you out. We have polite, humble, and generous telecallers who assist the end customers in placing orders, tracking orders, etc.

• Our task is to take and process customer orders efficiently & accurately.
• We handle order inquiries and tracking.

Help Desk Services:

Every business needs an expert who can reciprocate good things about their company whenever and wherever inquired. We have reliable and well-trained officials to offer such kind of call center services that include:

• Assisting internal or external users.
• Inquiry handling.
• Answering general questions.

Outbound Call Center Services:

Besides helping your potential customers, you also need lead generation and smart work for customer retention.

For better growth and consistent expansion of your business, you need a great team of telemarketers for business publicity and popularity. So, we are here to rule out your worries. Collaborate with us and get affordable access to consumers’ trust.

Telemarketing services:

Availing of telemarketing services can be the very right decision for your business. Our telemarketing professionals are smart, reliable, and qualified enough to crack deals with potential customers. Further, we use modern CRM and ORM software for better communication with the end customers.

• We promote products or services presented by your company most attractively.
• We help you in generating sales leads with our outbound call center services.

Market Research:

Market research helps you in making the right decisions for the benefit of your company. You can gain proper data on your products or services for which customers are interested in or not. Our ingenious and trained telecallers are known for quickly conducting surveys and gathering data for your enterprise.

In addition, good market research helps identify potential customers and observe the chances of business expansion and growth. You get good chances for lead generation with our market research services.

Appointment Setting services:

We have sincere, qualified, and trained professionals to schedule sales or service representative appointments for your business. With our services, you must expect punctuality and quality in every aspect.

Verification Services:

Sometimes businesses need to verify the information of their customers or the product /service they order. Ascent BPO assists in verifying information quickly and accurately.

Additional Services:

Above mentioned services are a part of their top-notch call center services. However, to enhance your customer base and customer interaction, we offer the following services too:

Email and Chat Support:

Our BPO agency provides you with qualified and trained professionals to offer customer service through digital channels. They can leverage emails, WhatsApp chats, and other forms of messaging to contact & communicate with your potential customers. If your company desires, we can provide you with AI (Artificial Intelligence) and chatbots to create efficient communication channel.

Social Media Support:

At present, social media plays a strong role in driving end-customers towards your products or services. Our professionals can manage your customer interactions on social media platforms smartly. We can provide you with IVR (Interactive Voice Response) to respond to your clients/customers. Further, we can assist you with automated call routing and information retrieval. For this, Ascent BPO uses modern software and advanced techniques to increase your customer base.

Data Entry and Processing:

Ascent BPO Services is a prominent name in offering data entry and processing services to its valuable clients. We understand the value of accurate inputting of data to create a strong database. Further, our professionals can convert the data into any form your company requires.

Here, you get:

• Smart management and quality input of customer data.
• Quality Assurance in data conversion and data processing
• Proactive monitoring and evaluating call center performance.

Why choose Ascent BPO Services?

Since our inception, we have gained a pretty good reputation among the clients. Owing to our quality services, many popular enterprises from different sectors choose Ascent BPO to their outsourcing business partner. Let us see, what perks you get by choosing Ascent:

• Budget-friendliness

Our clients get affordable business outsourcing process solutions that can be tailormade as per their requirements.

• Get rid of office setup costs

We perform our telecalling operations from our site only. You don’t need to spend your investment in purchasing or renting office spaces for call center services.

• Forget about hiring efficient professionals

We have multiple teams with different qualification levels, skills, and talents to execute different kinds of outsourcing business processes. You don’t need to hire or even consume your resource to hire new call center professionals.

• We follow proper business ethics

Promptness, timely delivery, and maintaining confidentiality are some of the features that have made Ascent BPO so special and unique. We use standardized and industry-approved practices to offer different services

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